Privacy Policy new8 – Personal Data Protection for Malaysia Members

1. Introduction & Scope of new8's Privacy Policy

This Privacy Policy ("Policy") is published by new8, an online casino platform operating under the domain https://new8-jit.com ("Platform"). This Policy describes new8's practices regarding the collection, use, storage, processing and protection of personal data of all users and members of our platform in Malaysia.

New8 is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data protection laws in force in Malaysia. We believe that being transparent about how we handle your personal data is the foundation of the trust between new8 and each of our members.

This Policy applies to all individuals who access or use the new8 platform, including website visitors, registered users, active players, and former members. By browsing the new8 website, registering an account, or using any of the services we provide, you are deemed to have read and agreed to this Privacy Policy in full.

2. Types of Personal Data Collected by new8

New8 collects various types of personal data to enable us to provide a safe, fair, and high-quality service to all members. The data we collect can be categorised as follows:

2.1 Registration & Identity Data

• Full name as stated on your official Malaysian identification document (MyKad or passport)
• An active Malaysian mobile number
• Email address
• Date of birth (for age verification – members must be 18 years of age or older)
• Residential address in Malaysia
• National identification number (for the KYC process when required)

2.2 Financial & Payment Data

• E-wallet account details used for deposits and withdrawals (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay)
• Malaysian bank account number registered for FPX transactions via Maybank2u or CIMB Clicks
• Relevant DuitNow information
• Deposit and withdrawal transaction history on the new8 platform
• Account balance records and fund movements

2.3 Platform Usage Data

• Game records including date, time, game type, bet amount and outcome
• Historical access records and login logs for the new8 platform
• IP address and device information used to access new8
• Your web browser type and device operating system
• Website usage data including pages visited and time spent
• Records of communications with the new8 customer support team

2.4 Automatically Collected Data

When you use the new8 platform, our systems automatically record certain technical information, including your IP address, browser type and version, device operating system, cookie data, access timestamps, and pages visited. This data is used primarily for security purposes, fraud detection, and platform improvement.

3. How new8 Uses Your Personal Data

New8 uses the personal data it collects solely for legitimate purposes that are directly related to the operation of the platform and the services we provide to Malaysia members. The purposes for which new8 uses personal data are as follows:

New8 will not use your personal data for any purpose other than those set out in the table above without first obtaining your consent. If new8 wishes to use your data for a new purpose not covered by this Policy, you will be informed and asked to provide consent before any such processing begins.

4. Sharing of new8 Members' Personal Data

New8 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating the platform, new8 may share your personal data with the following parties in limited and controlled circumstances:

4.1 Third-Party Service Providers

New8 works with trusted service providers who help us operate the platform, process payments, and deliver technical support. These include casino game providers such as Evolution Gaming, Playtech, and Pragmatic Play; payment processors handling Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX transactions; and analytics and cybersecurity service providers. All third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes related to the services they provide to new8.

4.2 Legal Requirements & Authorities

New8 may disclose members' personal data to the relevant Malaysian authorities, law enforcement agencies, or regulatory bodies when required by applicable Malaysian law, court order, or to comply with valid legal proceedings. In such situations, new8 will endeavour to notify you of the disclosure to the extent permitted by law.

4.3 Business Transfers

Should new8 be involved in any merger, acquisition, asset sale or corporate restructuring, members' personal data may be transferred as part of the relevant business assets. In such circumstances, new8 will ensure that the receiving party agrees to protect your personal data to a standard no less stringent than this Privacy Policy.

5. new8's Data Security Measures

Protecting members' personal data from unauthorised access, alteration, disclosure, or destruction is new8's highest priority. The new8 platform employs multiple layers of technical and organisational security to ensure your data remains protected at all times:

• 256-bit SSL Encryption: All data transmitted between your browser and new8's servers is encrypted using Transport Layer Security (TLS) technology with a 256-bit key – the same standard used by international banking, making your data virtually impossible to intercept.
• Secure Data Storage: new8 members' personal data is stored on servers protected by strict physical and digital access controls. Only specifically authorised new8 staff may access member data, and every access is logged for audit purposes.
• Intrusion Detection: new8 uses an automated security monitoring system that operates around the clock to detect and respond to any suspicious activity or unauthorised access attempts on our systems.
• Two-Factor Authentication (2FA): new8 encourages all members to enable two-factor authentication on their accounts for an additional layer of security that prevents unauthorised access even if your password is compromised.
• Regular Security Audits: new8 conducts regular internal and external security audits to identify and address any vulnerabilities in our systems before they can be exploited.
• Staff Training: All new8 staff who handle members' personal data receive comprehensive data protection training and are bound by strict confidentiality agreements.

While new8 implements all reasonable security measures, no system can guarantee absolute security. new8 recommends that members also take their own precautions, such as using a strong and unique password for their new8 account, not sharing login credentials with anyone, and contacting new8 support immediately if they suspect any suspicious activity on their account.

6. Cookies & Tracking Technologies

The new8 platform uses cookies and similar tracking technologies to enhance the user experience, maintain secure login sessions, and collect analytics data that helps us understand how members use our platform. The following are the types of cookies used by new8:

6.1 Essential Cookies

These cookies are strictly necessary for the core functionality of the new8 platform. They manage your login session, maintain account security as you browse the platform, and ensure essential features work correctly. Without these essential cookies, the new8 platform cannot function. They cannot be disabled.

6.2 Functional Cookies

These cookies allow the new8 platform to remember your preferences, such as your chosen language, favourite game tables, and other personal settings. This makes your experience on new8 smoother and more personalised. You may disable these cookies, but doing so may affect certain platform features.

6.3 Analytics Cookies

New8 uses analytics cookies to understand how members interact with our platform – which pages are visited most frequently, how long members spend in each section, and where they encounter difficulties. This data is used in aggregated, non-personally identifiable form, solely to help new8 improve the user experience.

6.4 Managing Cookies

You can control and manage cookies through your web browser settings. Most modern browsers allow you to view stored cookies, delete them, or block new cookies from being saved. Please refer to your browser's help section for detailed instructions. Please note that disabling certain cookies may affect your experience on the new8 platform.

7. Personal Data Retention Period

New8 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. Specific retention periods are as follows:

• Active Account Data: For as long as your new8 account remains active and you continue to use our platform.
• Data After Account Closure: new8 retains financial transaction records and identity verification data for a minimum of 7 years following account closure, in compliance with Malaysian legal requirements relating to anti-money laundering (AML) and tax obligations.
• Communication Records: Communication records with new8's support team are retained for 3 years for reference and dispute resolution purposes.
• Security Log Data: Access logs and security data are retained for 12 months for fraud detection and security audit purposes.
• Inactive Account Data: Accounts that show no activity for 24 consecutive months will be classified as inactive. new8 may contact you before taking any action regarding the data associated with an inactive account.

Once the designated retention period expires, new8 will securely delete or anonymise your personal data using industry-recognised data disposal procedures.

8. Your Rights Regarding Personal Data at new8

As a new8 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights with respect to the personal data held by new8:

9. Children's Privacy

The new8 platform is strictly for adults aged 18 and above. new8 firmly prohibits the use of the platform by individuals under the age of 18 and does not knowingly collect any personal data from children or minors below that age.

Should new8 discover that personal data belonging to someone under the age of 18 has been collected unintentionally, we will take immediate steps to delete that data from our systems and close the account in question. new8 encourages parents and guardians to monitor their children's online activities and to use appropriate parental control software to restrict access to gambling websites.

If you have reason to believe that someone under the age of 18 has registered for or is using the new8 platform, please contact us immediately at support@new8-jit.com so we can take the appropriate action.

10. Links to Other Websites

The new8 platform contains links to third-party websites and services, including those of our game providers. This Privacy Policy applies solely to the new8 platform and does not cover the privacy practices of any third-party websites or services you access through those links.

New8 is not responsible for the privacy practices, content, or policies of those third-party websites. We recommend that you read the Privacy Policy of each website you visit separately. Links to external websites from the new8 platform do not imply that new8 endorses or vouches for the content or practices of those websites.

11. Amendments to new8's Privacy Policy

New8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new Malaysian legal requirements, or changes to the services we offer. Members will be notified of any material amendments via email or a prominent notice on the new8 platform at least 14 days before the changes take effect.

The "Last Updated" date at the top of this Policy will be revised whenever amendments are made. We encourage you to review this Privacy Policy periodically to stay informed about how new8 protects your information. Continued use of the new8 platform following the publication of any amendments constitutes your acceptance of the updated policy.

12. How to Contact new8 Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way new8 handles your personal data, please reach us through any of the following channels:

• Privacy Email: support@new8-jit.com – Send an email with the subject line "Privacy Enquiry" to ensure it is directed to the right team
• 24/7 Live Chat: Click the live chat icon within the new8 platform to connect with our Malay-speaking support agents anytime

New8 is committed to responding to all privacy-related enquiries within 3 business days. For requests involving data access, correction, or deletion, the full process may take up to 30 calendar days depending on the complexity of the request.

If you are not satisfied with the way new8 has handled your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.