FAQ new8 – All the Answers for Malaysian Players

You must be at least 18 years old on the date of registration. new8 strictly enforces this age requirement through date of birth verification and the KYC (Know Your Customer) process. Accounts found to belong to underage users will be closed immediately and all balances withheld. new8 makes no exceptions when it comes to protecting underage users.

No. Each individual is only permitted to register and hold one new8 account only. Registering multiple accounts using the same or different information is a serious violation of new8's Terms & Conditions. If discovered, all associated accounts may be closed without notice and any winnings or balances may be forfeited. If you have an issue with an existing account, contact new8 support for assistance.

Click the link "Forgot password?" found in the form Log In new8. Enter the Malaysian phone number or email address you registered with. new8 will send an OTP or reset link via SMS or email. Follow the instructions to set a new password. The process takes less than 3 minutes. If your phone number or email is no longer active, contact new8 support via 24/7 Live Chat with your identification details.

Log in to your new8 account and go to the Account Settings or Profile. You can update your phone number, email address, and payment details from there. Please note that changes to sensitive information such as your full name or primary phone number may require additional identity verification by the new8 team for security reasons. Contact new8 support if you need assistance with this process.

KYC stands for Know Your Customer – an identity verification process carried out by new8 before processing withdrawals or when account activity requires further verification. You may be asked to submit a photo or scan of your Malaysian MyKad along with a selfie holding the document. KYC is conducted to protect you from fraud, safeguard your funds, and ensure compliance requirements are met. All submitted documents are encrypted and stored securely in accordance with Privacy Policy new8.

Yes. If you wish to permanently close your new8 account, contact the new8 support team via 24/7 Live Chat or email at support@new8-jit.com and state your account closure request. Prior to closure, any eligible balance in your account will be returned to your original payment method. Once closed, the username and associated information cannot be used to open a new account. A self-exclusion option is also available if you are closing your account for responsible gaming reasons.

new8 accepts a wide range of local Malaysian payment methods, including:

• e-Wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Bank Transfer: DuitNow, FPX Maybank2u, FPX CIMB Clicks

All these methods process deposits quickly – typically within seconds. The new8 minimum deposit is RM10 only. new8 does not charge any fees for deposit transactions.

Deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and DuitNow are typically credited to your new8 account within a few seconds after a successful transaction. Deposits via FPX Maybank2u or CIMB Clicks are subject to bank processing times and typically complete within 1–5 minutes. If your deposit has not been credited within 30 minutes of a successful transaction, contact new8 support via 24/7 Live Chat with a screenshot of your transaction proof.

Withdrawals from your new8 account to Malaysian e-wallets such as Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay are typically processed within 5 to 30 minutes. Withdrawals via bank transfer such as Maybank2u or CIMB Clicks may take 1–3 business days depending on the bank's verification process. First-time withdrawals require KYC verification, which can take 1–2 business days to process. Subsequent withdrawals after KYC is completed are processed faster.

new8's minimum withdrawal limit is RM30 for most payment methods. The maximum daily withdrawal limit depends on your account tier and KYC status – standard members have different limits compared to new8 VIP members. For the exact withdrawal limits that apply to your account, log in to the Withdrawal section of your new8 account or contact 24/7 Live Chat support.

Common reasons a new8 withdrawal may be declined or delayed include: incomplete KYC verification, unmet bonus wagering requirements, payment account details that do not match the new8 account holder's name, or a withdrawal amount exceeding the daily limit. Check your withdrawal status under the Transaction History section of your new8 account. If the issue persists, contact new8 support via Live Chat with your transaction reference number for clarification and a prompt resolution.

new8 does not charge any fees for deposit or withdrawal transactions on the platform's end. However, your e-wallet provider or bank may charge a small transaction fee according to their own policies. Check with your payment provider if you are unsure about any applicable fees. new8 is committed to transparency and there are no hidden charges on our end.

New new8 members are eligible for an attractive welcome bonus when making their first deposit. The new8 welcome bonus typically includes a deposit match up to a set maximum amount. The exact bonus amount and percentage depend on the current offer – check the new8 promotions page after registering to see the latest deals. All bonuses are subject to wagering requirements, which are clearly stated in the relevant promotion terms.

Wagering requirements refer to the total amount you need to wager using bonus funds before you can withdraw any winnings from that bonus. For example, if you receive a MYR 100 bonus with a 20x wagering requirement, you must place bets totalling MYR 2,000 (MYR 100 × 20) before the bonus winnings can be converted to withdrawable cash. Every new8 promotion clearly states its wagering requirements. Read the terms of each bonus carefully before claiming it.

How you claim a new8 bonus depends on the type of promotion. For deposit bonuses, you typically need to select the bonus offer when making a deposit – or the bonus is credited automatically once the minimum deposit requirement is met. For certain promotions, you may need to enter a promo code in the deposit form. Check the specific instructions for each promotion on the new8 promotions page. If a bonus is not credited within the stated timeframe, contact new8 support via 24/7 Live Chat.

Yes, new8 offers a variety of ongoing promotions for active members, including weekly cashback based on net losses, reload bonus for future deposits, enhanced odds on Malaysia Super League and EPL football Sports Betting, and seasonal promotions tied to badminton tournaments and international e-sports events. These promotions are updated regularly — log in to your new8 account and check the Promotions section for the latest offers available to your account.

Every bet you place at new8 – whether on slots, Live Baccarat, Sports Betting, or other games – automatically accumulates new8 loyalty points. These points can be redeemed for cash bonuses, free spins, or other rewards. Members with higher gaming activity are eligible to upgrade to new8 VIP tiers, which offer added benefits including higher withdrawal limits, dedicated VIP support, higher cashback rates, and invitations to exclusive events. Contact new8 support for more details about the VIP programme.

new8 offers more than 1,000 games, including:

• Slots: Classic slots, video slots, progressive jackpot slots from leading providers
• Live Casino: Live Baccarat, Live Blackjack, Live Roulette, Live Dragon Tiger with real dealers
• Jackpot: Progressive jackpots with a constantly growing prize pool
• Sports Betting: Football, badminton, cricket, tennis, e-sports, and more
• Table Games: Baccarat, Blackjack, Poker, Roulette

All games can be played directly in your browser with no app download required.

Yes. All slot games and casino games on new8 use a Random Number Generator (RNG) that has been independently verified and audited to ensure genuine fairness and randomness in every round. The RNG guarantees that game outcomes are completely random and cannot be manipulated. All game providers partnered with new8 hold RNG certification from recognised independent testing bodies. This means every player has an equal and fair chance in every game.

Some slots at new8 offer a demo or free play mode that lets you try the game without using real money. It is a great way to understand the mechanics and features of a slot before wagering real funds. However, not all games have a demo mode — this applies especially to Live Casino and Sports Betting games, which require real wagers. Check within the new8 platform for games that offer a demo option.

Live Casino new8 offers a real human dealer experience broadcast live via high-quality video streaming. You can watch the dealer shuffle cards, spin the Roulette wheel, or manage the table in real time on your screen. Options include Live Baccarat, Live Blackjack, Live Roulette, Live Dragon Tiger, and more. You can interact with the dealer and other players via the chat function. A stable internet connection is required for a smooth Live Casino experience.

Betting limits at new8 vary by game type and provider. In general, the minimum bet for slots starts from RM0.10 to RM1 per spin. For Live Baccarat and other live casino games, the minimum is typically between RM1 and RM10. Maximum limits depend on the table and provider but can reach thousands of MYR at premium tables. Check the betting limit details within the game interface before you start playing.

Yes, all new8 games can be played directly through your smartphone's web browser – whether on iPhone (Safari) or Android (Chrome) – with no app download required. new8's platform uses HTML5 technology to ensure games run smoothly across all screen sizes. Game speed and quality depend on your internet connection speed. For Live Casino, a stable WiFi or 4G/5G connection is recommended for the best video streaming experience.

new8 offers an extensive range of Sports Betting options, including:

• Football: Malaysia Super League, Malaysia FA Cup, EPL (English Premier League), La Liga, Bundesliga, Champions League, and many other international leagues
• Badminton: BWF World Tour, Thomas & Uber Cup, All England, and other international tournaments
• Cricket: IPL, Test Cricket, international T20
• E-Sports: Mobile Legends, Dota 2, CS:GO, Valorant, League of Legends
• Other sports: Tennis, Basketball, Rugby, Volleyball and more

Yes, new8 offers in-play betting for most sports including Malaysia Super League football, EPL, badminton, and e-sports. You can place bets while a match is in progress, with odds updated in real time based on how the game unfolds. Live betting is one of the most popular features at Sports Betting new8 and adds an exciting dimension to the match-watching experience.

new8 offers a wide variety of Sports Betting options, including:

• 1X2: Home win, draw, or away win
• Asian Handicap: A special handicap that eliminates the possibility of a draw
• Over/Under: Total goals or points over or under a specified value
• Parlay/Accumulator: Combining multiple selections for higher odds multipliers
• Correct Score: Predict the exact final score of a match
• First Goalscorer: Predict which player will score the first goal
• Both Teams to Score: Both teams to score

new8 Sports Betting winnings are typically credited to your account within minutes of the official match result being announced and confirmed. For live betting, winnings are credited promptly once the event concludes. In cases of suspended matches or disputed results, new8 follows the official settlement guidelines provided by the sports data provider. If winnings have not been credited within 24 hours of the official result, contact new8 support with your bet reference number.

If a match is cancelled or postponed and does not resume within the specified timeframe (typically 24–48 hours from the original scheduled time), new8 will void all bets related to that match and your stake will be fully refunded to your new8 account balance. For parlay bets involving a cancelled match, the affected selection is generally treated as void and the overall parlay odds are recalculated without that selection. Please refer to new8's Sports Betting terms for full details.

new8 applies multiple layers of protection for your data:

• 256-bit SSL Encryption for all data transmissions between your device and new8 servers
• Password protection with a system that prevents repeated login attempt abuse
• Suspicious activity detection in real time
• Secure data storage in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia

Your information is never sold or shared with third parties for marketing purposes. Read our Privacy Policy new8 for full details.

If you suspect unauthorised access to your new8 account, take the following steps immediately:

• Change your new8 account password immediately
• Change the password of the email address linked to your new8 account
• Contact new8 support via 24/7 Live Chat and report the issue
• Review your account login history and transaction records for any activity you do not recognise

The new8 security team will investigate and take immediate action to protect your account, including temporarily freezing it if necessary.

new8 uses SMS OTP verification as an added security layer when you log in from a new device or when the system detects unusual activity. This acts as a form of two-factor authentication, keeping your account protected even if your password is compromised. The OTP is sent to the Malaysian phone number registered to your new8 account. Make sure your phone number is always up to date so this security feature works as intended.

If you notice any suspicious activity – whether related to your own account or another player – please report it to the new8 team immediately via 24/7 Live Chat or email at support@new8-jit.com with the subject line "Fraud Report". Include as many details as possible, such as the username, time of the incident, type of suspicious activity, and any evidence available. new8 takes platform integrity very seriously and will investigate every report thoroughly.

Slow gameplay is usually caused by an unstable or slow internet connection. Try the following steps:

• Check your internet speed – new8 recommends at least 5 Mbps for regular games and 10 Mbps for Live Casino
• Close other apps using internet bandwidth in the background
• Clear your browser cache and reload the new8 page
• Try switching from WiFi to mobile data, or vice versa
• Restart your browser or phone

If the problem persists, contact new8 support with your device information and browser version.

If your connection drops during an active slot spin, new8 will complete the round on the server and update the result and balance according to the actual outcome. When you reconnect, your account balance will reflect the correct result. For Live Casino, a disconnection means you are removed from the table — any unsettled bet will be resolved in accordance with the provider's protocol. If you believe there is a discrepancy in your balance following a disconnection, contact new8 support immediately.

new8 works best on the latest versions of the following popular browsers:

• Android: Google Chrome (recommended), Firefox, Samsung Internet
• iPhone/iPad: Safari (recommended), Chrome for iOS
• Desktop: Google Chrome, Mozilla Firefox, Microsoft Edge, Safari

Keep your browser updated to the latest version for the best experience and optimal security. new8 does not support Internet Explorer. Enable JavaScript and cookies in your browser settings to ensure all new8 features run smoothly.

You can reach new8's Malay-speaking support team through several channels:

• Live Chat: Click the Live Chat icon on the new8 platform – available 24 hours a day, 7 days a week for instant responses
• Email: Send an email to support@new8-jit.com with details of your issue — responses are typically sent within 1–4 hours

Have your account details (username or registered phone number) and a description of your issue ready to speed up the resolution process. The new8 support team operates in Bahasa Malaysia and is ready to assist you with any enquiry.

Deposit limits can be set from your new8 account settings or by contacting the support team via Live Chat. You can choose a daily, weekly, or monthly deposit limit based on your budget. Once a limit is set, the new8 system will automatically block any deposit that exceeds it. Limits can be reduced immediately, but increasing a limit requires a waiting period to allow time for reconsideration. Visit the Responsible Gaming new8 for full details on all responsible gaming tools.

Self-exclusion allows you to block access to your new8 account for a period of your choosing – from 24 hours to permanent closure. To activate self-exclusion, contact the new8 support team via Live Chat 24/7 or by email at support@new8-jit.com and specify the exclusion period you want. Requests will be processed within 24 hours. While the exclusion is active, new8 will stop all marketing communications and prevent you from creating a new account. Any eligible balance will be returned upon request.

If you or someone you know needs help with a gambling problem, new8 encourages you to:

• Contact the new8 support team via 24/7 Live Chat — our trained agents can guide you in activating the right responsible gaming tools
• Speak to your family doctor, who can refer you to an appropriate specialist
• Talk to a trusted family member or friend about the challenges you are facing
• Activate new8's self-exclusion feature to take a break from the platform

Remember: asking for help is a sign of courage, not weakness. Read the full guide on the Responsible Gaming new8.

Yes, you can request to stop receiving promotional emails, SMS, or any marketing communications from new8 at any time. Go to your account settings and disable the marketing notification preferences, or contact new8 support directly to process the request. When you activate self-exclusion, new8 will automatically halt all marketing communications for the duration of that period. new8 respects your decision to opt out of promotional communications and will action your request promptly.