Our Members' Wellbeing
New8 believes that online casino gaming can be a fun source of entertainment when played wisely and responsibly. This page provides all the information, self-control tools, and guidance you need to keep your experience at new8 positive and firmly in your control.
Gaming on new8 is meant to be fun. Never play with money you cannot afford to lose or rely on winnings to cover your daily needs.
New8 offers a range of easy-to-use self-control tools. Set your own limits and let the new8 system help you maintain them.
The new8 support team is specially trained to assist members who may need guidance on responsible gambling. Do not hesitate to reach out to us.
We built new8 to be a genuinely positive entertainment experience. This page exists not because it is required — but because we truly care about the wellbeing of every member. Take a moment to read through this guide. It could make a real difference.
Responsible gaming refers to a healthy and controlled approach to gambling, where players play purely for entertainment using money they can afford to spend, within time and financial limits they have set in advance. This is the standard new8 upholds and actively promotes to all our members in Malaysia.
For most Malaysians who enjoy slots, Live Baccarat, Sports Betting on EPL or Liga Super Malaysia football, badminton, e-sports and other casino games on new8, gambling is simply an enjoyable form of entertainment – much like going to the cinema or subscribing to a streaming service. It is done within reasonable limits, does not interfere with daily responsibilities, and has no negative impact on their finances or personal relationships.
New8 also recognises, however, that for a small number of individuals, gambling activity can develop into something that becomes harder to control. This is not a sign of personal weakness – problem gambling is a recognised health issue that can affect anyone regardless of their background or education. new8 is committed to providing an environment that helps all members identify risks early and take action before things escalate into a more serious problem.
Remember: Responsible gaming does not mean you cannot enjoy gambling. It means you enjoy it in a way that does not harm yourself, your family or your finances.
New8 encourages all Malaysian members to follow these principles every time they play on our platform. They are straightforward to adopt and can make your gambling experience far more enjoyable and stress-free:
New8 invests seriously in developing self-control tools that are directly accessible from your account. Unlike other platforms that list these tools only in their terms and conditions and make them hard to find, new8 ensures they are easy to locate and easy to use for every Malaysian member.
Here are the five key self-control tools provided by new8 to help you play responsibly:
One of the most important aspects of responsible gaming is the ability to recognise the early signs that gambling may be becoming a problem. Gambling problems rarely appear overnight – they typically develop gradually over weeks or months. Identifying these signs early is key to effective prevention.
Watch for the following warning signs in yourself or someone you care about:
If you recognise two or more of the above signs in yourself, now is the right time to act. Reach out to the new8 support team via Live Chat and make use of the available self-control tools. The most important first step is acknowledging that you may need help – and that takes courage that deserves respect.
Answer the following questions honestly. This is not a formal assessment, but it can help you reflect on your relationship with gambling — at new8 and elsewhere:
Have you ever taken time away from work, school, or family responsibilities to gamble?
Have you ever gambled to escape from problems, stress, or uncomfortable feelings?
Have you ever continued gambling even when you did not have enough money to make a deposit?
Have you ever lied to family members or friends about how much time or money you have spent on gambling?
Have you ever felt guilty or ashamed after a gambling session?
Have you ever borrowed money or sold something to fund your gambling?
Do you find that you need to bet more and more over time to get the same level of excitement?
Have you ever tried to stop gambling but been unable to?
Interpretation: If you answered "yes" to 1–2 questions, pay closer attention to your playing habits. If 3–4 questions, consider using new8's self-control tools. If 5 or more, we encourage you to reach out to new8 support and consider taking a break from the platform.
New8 strictly prohibits the use of its platform by any individual under the age of 18. This is more than just a rule – it is new8's moral commitment to protecting Malaysian children and teenagers from the potential harm that can arise from early exposure to gambling.
New8 implements a range of technical and procedural measures to prevent underage use of the platform, including age verification during registration, a KYC (Know Your Customer) process requiring official Malaysian identification documents, and detection systems that identify suspicious usage patterns indicative of potential underage users.
If you have children or dependants who use the same device as you to access the internet, new8 recommends the following steps to prevent their access to gambling platforms:
If new8 discovers or receives a credible report that an account has been registered or used by a minor, the account will be closed immediately, all balances and winnings will be withheld, and the case will be reported to the relevant authorities in accordance with Malaysian law.
If you feel that gambling is starting to affect your life or the lives of those you care about, do not wait for things to get worse. Here is how you can get help through new8:
The new8 support team has agents who have received specialized training in responsible gaming. They can not only help you activate self-control tools but also listen to your concerns and guide you toward the right support resources. Reach out via 24/7 Live Chat within the new8 platform or by email at support@new8-jit.com.
If you feel you need a complete break from the new8 platform for a longer period, self-exclusion is an available option. Once activated, you will not be able to log in to your new8 account or receive any marketing communications from new8 for the duration you have chosen. Contact new8 support to activate this feature.
New8 encourages members who need additional support to seek help from professional resources. Speak with your family doctor about any gambling-related concerns, as they can refer you to the appropriate specialist. Close family and friends can also be a valuable source of support – don't hesitate to share your challenges with them.
Contact the new8 support team via 24/7 Live Chat or by email at support@new8-jit.com with the subject line "Responsible Gaming". Our trained agents are ready to help you activate deposit limits, loss limits, a temporary time-out or self-exclusion based on your needs.
New8 Self-Control Tools
All these tools can be activated through your new8 account or by contacting our support team. No questions asked, no judgment – just genuine support.
Set the maximum amount you can deposit into your new8 account per day, week or month. Once the limit is reached, the new8 system automatically blocks any further deposits even if you attempt to use Touch 'n Go, GrabPay, DuitNow or any other method. Limits can be decreased immediately, but increases are subject to a waiting period.
Set the maximum loss amount you're comfortable with on a daily, weekly, or monthly basis. Once your losses reach the limit you've set, new8 will block further betting for that period. This ensures you cannot continue playing beyond the limits you've agreed to for yourself.
Set a daily session time limit on the new8 platform. Once you have played for the duration you specified, the system will notify you and can be configured to log you out automatically. Extended sessions can impair your judgement and lead to poor betting decisions.
Take a break from the new8 platform for a period of your choosing – 24 hours, 7 days, or 30 days. During this time, your account will be locked and you will not receive any marketing communications from new8. This is a great option if you feel you're playing too frequently but aren't yet ready for a long-term self-exclusion.
Fully close access to your new8 account for an extended period — from 90 days up to permanent closure. While self-exclusion is active, new8 will stop all marketing communications and prevent you from creating a new account. Any eligible balance will be returned to you. Contact new8 support to activate this option.
Contact the new8 support team via 24/7 Live Chat. Our agents are trained in responsible gaming and can help you assess your situation and recommend the self-control tools that best suit your needs. No information will be shared without your consent.
New8's Commitment
Responsible gaming is not solely the member's responsibility – it is a shared responsibility between you and new8.
New8 enforces age verification during registration and the KYC process to ensure the platform is only used by individuals aged 18 and above. Accounts suspected of belonging to underage users will be investigated and suspended immediately.
The new8 platform automatically sends notifications to members who have been playing beyond a certain duration in a single session. These reminders are designed to keep you aware of how long you have been playing without you needing to track it yourself.
New8 displays your total deposits, net losses, and current account balance clearly and accessibly within your account section. This financial transparency helps you make more informed decisions about your play based on real data, not guesswork.
Every new8 customer support agent receives dedicated training in recognising problem gambling and communicating with empathy toward members who need help. You will not be judged — only fully supported.
When you activate self-exclusion on new8, your name is immediately added to our do-not-contact list. new8 will not send you any bonus offers, promotions, or marketing messages for the entire duration of your active self-exclusion period.
New8's minimum deposit is just RM10 via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX. This low threshold lets you enjoy the platform without any pressure to deposit large amounts, supporting a more mindful and controlled approach to play.
Commitment in Numbers
Gambling should be an enjoyable form of entertainment, not a source of stress or hardship. If you feel that your playing habits on new8 or any other platform are starting to affect your finances, relationships or mental well-being, please take action today. Use new8's self-control tools, take a break, or reach out to our support team. There is no shame in asking for help – on the contrary, it is a sign of courage and wisdom.
For more information on new8's responsible gambling policy, visit the Terms & Conditions us or reach out via Live Chat. The new8 platform is strictly for individuals aged 18 and above.